To change your call forwarding path and the number of rings before your calls forward:
- Select the User Information tab, then click the Call Forward button.
- Select either, Voice Mail, Automated Attendant, or Phone Number from the Call Forward screen.
- When selecting Automated Attendant, choose an attendant from the pull-down list.
- When selecting Phone Number, enter a phone number in the Phone Number field. Do not use parenthesis, dashes or spaces. For external calls, start by entering a 9 (or 8) and then a comma to access an outside line (e.g., 9,2813451212 dials (281) 345-1212). The telephone number you choose may be limited by your Call Permissions. For example, you may be allowed to forward calls only to toll-free telephone numbers or only to internal extensions.
- Select how many time you would like your phone to ring before calls are forwarded (the default is 4).
- Click OK.
Notes on Call Forward:
- If you change the default setting from voice mail, all of your calls are then forwarded to the new location when you are not available to answer your telephone. Callers are unable to reach your voice mail unless forwarded to your voicemail by another user through a Direct Mail Transfer.
- When you forward your calls to another user's telephone and they are not at their desk, your calls will then be forwarded to the call forwarding path that they have set. If that user has set your telephone number as their call forwarding path, then any incoming calls will forward back and forth between the two telephones.