Hunt Groups and Calling Groups
Hunt groups allow you to establish informal "call centers" which ensure that calls are never missed. An incoming call rings to a member of the hunt group. If that member is not available to answer the call the system "hunts" for another member of the group until the call is answered or forwarded to the group call coverage path. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox.
- Select the User Information tab, then click the Hunt Groups button.
- Select the hunt group or calling group to which you want to log in.
- Enter the password for that hunt group, and click Login.
Notes on Hunt Groups and Calling Groups:
- Another type of group, Calling groups, allow incoming calls to ring to a group of telephones simultaneously. This means the call is more likely to be answered and also means that calls can be directed to a group of users with a particular speciality within an organization.
- Hunt groups can either be static or dynamic. When a user is a member of a static hunt group, they are always part of that group along with the other members. With a dynamic hunt group, members log in and out of the group. Hunt groups can also be configured so that when members step away from their desk and a hunt group call comes in to their telephone and goes unanswered, the member is logged out of the group so that further calls do not ring to an unattended telephone.
- Your administrator may have mapped a particular hunt group to an Access button. If this is the case, the indicator to the left of the button lights up when you are logged in to the hunt group.
- If you have logged in to a dynamic hunt group, and then do not answer a call when it rings on your telephone, the system automatically logs you out.
- Calls that come in to your telephone through your extension follow the coverage path that you have set up. Calls that come in to your telephone through Hunt groups and Calling groups follow the coverage path set up for that group.